cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

448
Views
5
Helpful
5
Replies
Highlighted
Beginner

CSPC csv seedfile import failed 2.7.3

Hello,

 

I've upgraded the collector to version 2.7.3 in order to use CSV seedfile import.

It seems that a bug was resolved in that version about "seedfile import".

After several tries, the imports worked but no device appear in the device list.

Job logs say (success) -> Job 'job006' Seed file parsing and import completed. '

But nothing...

 

I've tried both ways, by the credentials import menu and also by putting the csv in the directory .../data/seedfilemanagement/...

 

Any idea?

Thanking you in advance.

 

Renaud

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: CSPC csv seedfile import failed 2.7.3

Hi Renaud, I think I have identified the issue. You have left the headers, which is fine, however that line needs to be commented out.

 

To comment out a line you need to use the semicolon (;) however it looks like your program (excel?) is setup to use the semicolon as a separator, rather than a comma (,) Go ahead and replace the separator with a comma and comment out the first line with a semicolon.

 

Sample-import_csv_and_Temp.jpg

 

In addition, you are missing some separators, the seedfile must contain 36 columns, therefore the separators (commas) have to be there even if the column is empty.

 

We normally don't advise to use a seedfile as it's cumbersome.

 

Regards,

Cesar

View solution in original post

Beginner

Re: CSPC csv seedfile import failed 2.7.3

Dear Cesar,

 

You're right, I've made your corrections and it's working now.

For several reasons I need to work with csv files, but I know that is not the best practice.

Thank's a lot.

 

Best Regards

 

Renaud

 

View solution in original post

5 REPLIES 5
Cisco Employee

Re: CSPC csv seedfile import failed 2.7.3

Hello Renaud,

When importing the seedfile, did you also check the box to run a discovery?
Seedfile by itself will only generate the credential profiles, but it will not populate your managed devices.

The managed devices is populated only by running a discovery job.

Cesar
Beginner

Re: CSPC csv seedfile import failed 2.7.3

Hi Cesar,

 

You're right, I think that I checked the discovery box for each previous tests, but in order to be sure I've just run a new test and now I've got his error message;

Job 'job008' Seed file parsing and import completed. '
No valid Ip's to trigger discovery.
Cisco Employee

Re: CSPC csv seedfile import failed 2.7.3

Hi Renaud, please go ahead and share your csv with me privately and I'll review and try to replicate this issue. Cesar
Cisco Employee

Re: CSPC csv seedfile import failed 2.7.3

Hi Renaud, I think I have identified the issue. You have left the headers, which is fine, however that line needs to be commented out.

 

To comment out a line you need to use the semicolon (;) however it looks like your program (excel?) is setup to use the semicolon as a separator, rather than a comma (,) Go ahead and replace the separator with a comma and comment out the first line with a semicolon.

 

Sample-import_csv_and_Temp.jpg

 

In addition, you are missing some separators, the seedfile must contain 36 columns, therefore the separators (commas) have to be there even if the column is empty.

 

We normally don't advise to use a seedfile as it's cumbersome.

 

Regards,

Cesar

View solution in original post

Beginner

Re: CSPC csv seedfile import failed 2.7.3

Dear Cesar,

 

You're right, I've made your corrections and it's working now.

For several reasons I need to work with csv files, but I know that is not the best practice.

Thank's a lot.

 

Best Regards

 

Renaud

 

View solution in original post

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links