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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

CSPC export = success but I don't see the export in "Upload Processing" on SNTC portal

I've run 2 export earlier today, I don't see them being processed on the SNTC portal. Is there an issue with the uploading of DATA at the moment?

 

 

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The last Export I executed worked fine (I was out of the office when it occured). So we can consider this case "solved".  It auto-magically fixed itself. :D

 

Thanks for your support.

View solution in original post

9 REPLIES 9
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Cisco Employee

Hey Steve, 

 

In a private message can you send me the collector ID? You can find the collector ID in the GUI by navigating to Help>view/manage registrations> properties. 

 

Thanks, 

 

Taylor 

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Private message sent.

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Hi Steve,

SNTC uploading is currently being impacted by bug CSCvk29179. I will be sure to keep you informed when we receive the next updates.

Kind regards,
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Thanks for the update.

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Hi Steve,

Thank you for your patience. A hot fix was applied last evening.  Please reissue the upload and allow some time for it to appear in the portal.

Cheers,

Cheri

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Ok, I've just started an upload job. I'll check later if it worked.
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Upload fails with error 400.

err400.png

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As root, please run the below command and report back if uploads still fail after.

 

#service cspc restart

 

Thank you,

Brandon

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The last Export I executed worked fine (I was out of the office when it occured). So we can consider this case "solved".  It auto-magically fixed itself. :D

 

Thanks for your support.

View solution in original post

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