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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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danielbarri
Beginner

CSPC ISO 2.8 - What is the admin default password

When installing 2.7 there was an initial default admin password “Adm!23min”, both when installing OVA and ISO.

 

Now when installing OVA 2.8, one is asked for an new admin password; which works fine. It's not the case when installing ISO 2.8.

 

Is there any known admin password for the ISO 2.8 version?

When installing CSPC ISO 2.8 on Hyper-v we got the login prompt without any option to create the admin password(see attached). The password “Adm!23min” does not work.

1 ACCEPTED SOLUTION

Accepted Solutions

The root cause was an incorrect startup order "BIOS boot from CD" in Hyper-V.

The correct startup order should be "BIOS boot from IDE"

--------------------

Customize the CSPC VM
Connect to the VM and perform the following steps to update the boot sequence and processor settings:
Step 1. Right click on the newly created CSPC VM and select Settings.
Step 2. In the Hardware menu tree to the left, click BIOS.

Put IDE on top at the startup order.

----------------------

View solution in original post

4 REPLIES 4
brawall
Cisco Employee

Can you let us know the amount of memory and disk space given to the VM?

4 GB RAM och 250 GB HDD

With 2.8, you should be prompted to set the default admin password after it installs. We are seeing some issues in that some users are not getting this prompt and are trying to recreate it on our side.

 

Can you get the info requested in the below forum post and share it here?

 

https://community.cisco.com/t5/smart-net-total-care-portal-and/new-collector-can-t-reach-web-portal/m-p/3732250#M9253

 

Thank you,

Brandon

The root cause was an incorrect startup order "BIOS boot from CD" in Hyper-V.

The correct startup order should be "BIOS boot from IDE"

--------------------

Customize the CSPC VM
Connect to the VM and perform the following steps to update the boot sequence and processor settings:
Step 1. Right click on the newly created CSPC VM and select Settings.
Step 2. In the Hardware menu tree to the left, click BIOS.

Put IDE on top at the startup order.

----------------------

View solution in original post