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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Ok, I ran these commands

Ok, I ran these commands individually.  I will let you know what happens.  Thanks.

So far, the server seems ok. 

So far, the server seems ok.  My scheduled inventory ran this morning.  It has failed the previous 3 times.  I've scheduled inventory to run the next 2 days as well so I will see what happens.

Cisco Employee

Hello Michael,

Hello Michael,

Thank you for the update and very glad to hear the positive results so far.  We'll keep an eye out for the Inventory in the next 2 days.

The commands used were to disable SNMP Trap processing on the CSPC, do you know if you may have SNMP Trap alerts being sent your the CSPC IP Address?

Thank you,

Jarrett

I don't think I'm sending any

I don't think I'm sending any SNMP to the collector, just using SNMP to inventory the devices it discovered.

Since restarting the

Since restarting the collector Tuesday morning using the commands you gave, I have not had any issues. I've run 3 inventory jobs and a backup job without issue, and haven't had to restart the collector. Thanks Mike
Cisco Employee

Hello Michael,

Hello Michael,

That's great to hear!  We are working on having these features of the CSPC disabled on later releases so that the commands will not have to be issued manually.


Please let me know if there are any other questions.

Thank you,

Jarrett

Cisco Employee

Like Jarrett said, just apply

Like Jarrett said, just apply the entitlement and log in to the GUI using the admin username. Don't set up the remote authentication or anything else and see if you still have the same issue logging in.

Ok, server is built and I am

Ok, server is built and I am logged in.  I will report back any issues.  Thanks.

This morning I tried logging

This morning I tried logging into the collector web gui, and I wasn't able to, not even with the local admin account.  This is the first time this has happened.  Restarting the service fixed the issue and I was able to log in.  Thanks.

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