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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

CSPC password

Hello,

If the CSPC password is lost (and it wasn't the default one), how can it be reset?

Thank you.

5 REPLIES
Cisco Employee

Hi Jenny,

Hi Jenny,

Did they lose the password for the GUI or for the CLI?

Thanks,

Lynden

Beginner

Hi Lynden,

Hi Lynden,

I initially thought it was GUI, but I now believe that it is CLI. It would be good to know what to do in either case if you know it.

Thanks,

Jenny

Cisco Employee

If you lost the "admin"

If you lost the "admin" password for the CLI, but you have the "collectorlogin" and "root" passwords:

1. SSH into the collector using the "collectorlogin" instead of "admin"

2. Run the command "sudo passwd admin"

3. Enter the root password at the prompt

4. You can now SSH in using "admin"

If you lost the "Admin123" password for the GUI:

1. Log into the GUI using with the default username "admin" and password "Admin#123"

2. Select Administration > Manage Users

3. Either change the "Admin123" password to something you know, or create a new user (recommended)

4. Do NOT change the password for the "admin" GUI user. That will break everything.

If you lost:

- the "admin" password for CLI and you don't have the "collectorlogin" and "root"

- the GUI password for "Admin123" and you changed the password for the GUI "admin" account

1. You will need to re-deploy the collector

Thanks,

Lynden

Beginner

Many thanks Lynden, that's

Many thanks Lynden, that's great. Jenny

Beginner

Re: If you lost the "admin"

Hello Lynden,

 

I have lost the root password. I actually did not change this password but the PW I have is no longer working. I am not sure if what I have is a default root PW. I did not install the server. I do still have the GUI admin account and the CLI collectorlogin account. Is it possible from one of these to reset the root PW?

 

Thank you,

David

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