cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

379
Views
0
Helpful
6
Replies
Highlighted
Beginner

CSPC SNAS errors

Hi

 

We have several devices that will not display in the SNTC portal after upload from a smart collector. On further inspection these devices are failing with SNAS errors. Is there any way around this?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Hey Tom,

I can see the serial number you provided me via private chat looks valid within the PSS portal. If you still see an error in the PSS portal, please open a TAC case for further assistance.

Thanks,

View solution in original post

6 REPLIES 6
Highlighted
Cisco Employee

Hey Tom, 

 

You can try the manual file import feature with the serial numbers receiving the SNAS error. Please let me know if you need any assistance locating the file import option.

 

Thanks, 

Highlighted

Hi taywelch
Do you mean manually importing the file from the collector or from a CSV import of the serial numbers into the portal?
Thanks
Highlighted

Hey Tom,



A CSV import should work.



Thanks,


Highlighted

Hi taywelch
Is there anyway to get these to scan apart from a CSV import? One of the devices that wont scan is a chassis and surely we wouldn't be able to maintain accurate data from that device if anything changes within it
Thanks
Highlighted

Hey Tom,



I will send you a private message asking for PID and specific SN's



Thanks,


Highlighted

Hey Tom,

I can see the serial number you provided me via private chat looks valid within the PSS portal. If you still see an error in the PSS portal, please open a TAC case for further assistance.

Thanks,

View solution in original post

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links