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CSPC stoped work after version 2.8.1.5 upgrade

Hello, 

I've done CSPC upgrade by GUI to version 2.8.1.5 at Jul/29/2019 and after that, the GUI application does not work anymore.

I've already reboot the VM but still not working.

 

Could anyone help me, i didn't found any rollback documentation?

 

As you can see below the upgrade not failed.

 

admin# show update history

Package Applied Date
----------------------------------------------------------

sp-30.1.1-5-0-lnx64 Jul/29/2019 16:21:15
sp-30.1.1-3-0-lnx64 May/03/2019 16:19:08
sp-30.1.0-1-0-lnx64 Nov/12/2018 21:08:38
sp-30.0.4-2-0-lnx64 Aug/16/2018 19:26:15

admin# show version
Build-name : Collection Platform Software 2.8.1.5

Version : sp-30.1.1-5-0-lnx64
admin#
admin#
admin#
admin# show download
Version : sp-2.0.9-0-0-lnx64
Download Location :
Status : Download-failed
Start Time : Aug/16/2018 08:48:57
End Time : Aug/16/2018 08:50:01
Reason For Failure : Authentication failed. Your CCO ID/Password is incorrect.

Version : sp-30.0.4-2-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-2-0-lnx64-package.zip
Status : Downloaded
Start Time : Sep/30/50594 20:05:26
End Time : Aug/16/2018 18:27:57
Reason For Failure : -

Version : sp-30.1.0-1-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.1.0-1-0-lnx64-package.zip
Status : Downloaded
Start Time : Aug/05/50835 23:34:12
End Time : Nov/12/2018 18:50:39
Reason For Failure : -

Version : sp-30.1.1-3-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.1.1-3-0-lnx64-package.zip
Status : Downloaded
Start Time : May/03/2019 14:44:23
End Time : May/03/2019 15:39:23
Reason For Failure : -

Version : sp-30.1.1-5-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.1.1-5-0-lnx64-package.zip
Status : Downloaded
Start Time : Jul/29/2019 13:42:47
End Time : Jul/29/2019 15:17:48
Reason For Failure : -

admin#

 

Thank you!

 

4 REPLIES 4
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Beginner

admin# show apply                                                               

Version Number     : sp-30.1.1-5-0-lnx64

Status             : Applied

Start Time         : Aug/12/2019 21:57:28

End Time           : Aug/12/2019 23:03:07

 

admin# sh version

Build-name   : Collection Platform Software 2.8.1.5

 

Version      : sp-30.1.1-5-0-lnx64

 

Screen Shot 2019-08-13 at 6.13.56 AM.png

 

 

 

 

 

 

Highlighted

Hey andyappel,

 

Are you seeing this issue with different browsers as well as after clearing caches?

 

Please try running command 'fdisk -l' from root access and provide output.  If SSHing into the appliance, must first log in via collectorlogin and then 'su' up to root.

 

Thanks,
Justin

Highlighted

It is working again now but I had to switch to Firefox browser.  I was using Safari which has been working all along but now stopped after this latest update.  Apparently Cisco employees don't use Apple products 🤷‍♂️.  I am using the latest Firefox browser - which still gives a warning on launch - but at least it is working.

 

thanks!

 

Highlighted

Dear,
I've tried to access using the Internet Explorer, Firefox and Chrome and doesn't work.
I've restored a VM backup with version 2.8.1.4 and ignore the upgrade to version 2.8.1.5.
Thank you!
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