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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

CSPC SW 2.8.0.1 > 2.8.1.2 update failing

We got error  “unable to get data from server for report: available updates(see attached) when trying to update SW.

 

Tried rebooting the collector and Disabling/Enabling CCO ID Server Connection

Do we need to proceed with manual sw update via CLI as in:

https://community.cisco.com/t5/smart-net-total-care-portal-and/software-updates-server-is-down/td-p/3096102

 

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Cisco Employee

Re: CSPC SW 2.8.0.1 > 2.8.1.2 update failing

Hi Daniel, 

 

Can you please try clearing the cache once and re-login to CSPC UI and update us if you still see the same behavior ? 

 

Thanks & Regards,

Bharath S

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Beginner

Re: CSPC SW 2.8.0.1 > 2.8.1.2 update failing

Clearing the cache did not help. We did a manual update, i.e. downloaded the file collector_2.8.1.2_Build-10.zip and installed it manually.

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