CSPC upgrade did not update RP

[rpkelly@kent.edu]

As per this thread: 

https://community.cisco.com/t5/smart-net-total-care-portal-and/collector-platform-definitions/m-p/3733779

We upgraded to 2.8, but RP is still stuck on 4.2.  It is therefore not collecting any newer devices.   

[Cheri Fairbrother]

Hi Ryan,

Thank you for your post. I've asked our CSPC team to look into this. They will reply further.

Cheers,
Cheri

[Justin Sprake]

Hello,

Could you please send me a PM containing the following information:

• A screenshot of your current RP version (Help > About > View Version)
• The Appliance ID of the collector experiencing the issue (Help > About > View Properties)
• The PID/Model info of the devices failing to collect
• The Discovered status of the devices failing to collect (Reports > Device Discovery Reports > View Managed Devices > [Reachable / Unreachable])
• The sysObjectID for the failing devices

[rpkelly@kent.edu]

PM was sent.

[rpkelly@kent.edu]

Still having these same issues. Anyone else with any ideas why we are stuck on 4.2, or how fix it?