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Beginner

CSPC upgrade error

Customer attempting to upgrade from 2.7.4 to 2.7.4.4 before proceeding to 2.8.0.1, it was stuck on apply-in-progress for well over an hour, then gave this error:

CSPC Upgrade Error.png

Should he just keep trying?

4 REPLIES 4
Cisco Employee

Re: CSPC upgrade error

Hi , 

 

When upgrade is in progress, affected services will be restarted and box will be rebooted at the end of each patch installation. Please logout and login again , the pop shouldn't appear. 

 

And time taken for installation of the patch depends on the data on the collector , it can take 2 hours or even more. so please wait . 

 

To track the installation making sure it is in progress, login to CLI and use tailf /opt/LCM/logs/install for the logs. 

Beginner

Re: CSPC upgrade error

The customer has logged out/in as suggested and the update has now been stuck for 5+ days.

UMC error.png

Cisco Employee

Re: CSPC upgrade error

Hi JSM92, 

 

can you please share the logs - 

        1. /opt/LCM/logs/install 

        2. /opt/LCM/logs/apply

 

To check and update with the steps to take in order resolve it . 

 

Thanks & Regards,

Bharath S

Cisco Employee

Re: CSPC upgrade error

Hello,  

can you go over the CLI interface as admin,

show download progress
show download

This way you can see that status of that update process.

 

Regards.

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