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CSPC Upgrade to 2.8.1.2 Stuck in "Downloading"

danielbarri
Level 1
Level 1

When trying to upgrade, because of CVE-2019-1723, gone a week and download stuck:

 

admin# show download

..........

Version : sp-30.1.1-2-0-lnx64
Download Location : -
Status : Downloading
Start Time : Mar/18/2019 10:50:02
End Time : -
Reason For Failure : -

-----------------

admin# show version -d
Build-name : Collection Platform Software 2.8.0.1

Package-type : ServicePack
Version : sp-30.1.0-1-0-lnx64
Component : CSPC Base
Version : 2.8.0.1
Package-type : JeOS
Version : jeos-30.1.0-1-lnx64
Component : AdminShell
Version : 1.8.1
Component : LCM
Version : 1.8.1
Component : CASP
Version : 2.8.0.1
Component : ConcsoTgw
Version : 1.7.3
Component : Hardened CentOS
Version : 6.10 patch#0

----------------

admin# check update

Patch versions
------------------------------------------------------
Version Number: sp-30.1.1-2-0-lnx64
Description: Collector patch to upgrade to CSPC 2.8.1.2
Required Versions: -
Optimal JeOS: jeos-30.1.1-2-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 1111718852 bytes
Contents:
Component Name: Rules Pack
Version: 4.9
Description: 4.9
Component Name: CSPC Base
Version: 2.8.1.2
Description: CSPC Base 2.8.1.2
Installable: Yes

-----------------------------

[root@ats-pss ~]# ls -lart /opt/LCM/tmp/
total 5478056
-rw-r--r--. 1 casuser casusers 919595013 Oct 24 2017 sp-30.0.2-0-0-lnx64-package.zip
-rw-r--r--. 1 casuser casusers 1110821911 Apr 11 2018 sp-30.0.4-0-0-lnx64-package.zip
-rw-r--r--. 1 casuser casusers 1628123223 Oct 20 12:20 sp-30.1.0-0-0-lnx64-package.zip
-rw-r--r--. 1 casuser casusers 1950954244 Dec 6 11:09 sp-30.1.0-1-0-lnx64-package.zip
drwxr-xr-x. 10 casuser casusers 4096 Dec 6 11:19 ..
drwxr-xr-x. 2 casuser casusers 4096 Mar 18 10:50 .

------------------

[root@ats-pss ~]# ls -lart /opt/LCM/tmp/downloads
ls: cannot access /opt/LCM/tmp/downloads: No such file or directory
[root@ats-pss ~]#

-----------------------

[root@ats-pss ~]# ls -lart /opt/LCM/tmp/downloads
ls: cannot access /opt/LCM/tmp/downloads: No such file or directory
[root@ats-pss ~]# tail /opt/LCM/logs/install
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0 % Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
107 858 107 858 0 0 1078 0 --:--:-- --:--:-- --:--:-- 5296
107 858 107 858 0 0 783 0 0:00:01 0:00:01 --:--:-- 5329
RetVal:0
RetVal:0

ASD-DOWNLOAD: Checksum error. Downloaded file is corrupted. (48ead4c4292151d72e6ded3df273cdf1, cc189b6f70f2e1d374e43de42b52b300)

ASD-DOWNLOAD: Checksum error. Downloaded file is corrupted. (b87c1ba98d7cb9a4ffb86d7be0d31dc0, a6f689f78add5b8138455a2dc3a9f1d4)

--------------------

Am I hitting the "Software Updates Page Spins Only Loading Message" problem? and should I proceed with:

To resolve the spinning message issue, perform the following :
1. Login to collector appliance as collectorlogin.
2. Switch to root using su – command.
3. Get the casuserDownload_Failed.zip from here.
4. Unzip casuserDownload_Failed.zip and run cd to casuserDownload_Failed folder.
5. Run install.sh as root.
6. Login to CSPC UI and go to Software Updates and re-trigger upgrade.

3 Replies 3

jofrumki
Cisco Employee
Cisco Employee
It appears that twice now your downloads have failed due to a checksum error. Can you verify if any system on your network would be manipulating the upgrade file during the download that would corrupt it?

How can I verify that?

What I'm wondering is if am I hitting the problem described in the attached troubleshooting guide in the section "Software Updates Page Spins Only Loading Message"?

Apologies for the misunderstanding. Please proceed with the steps mentioned in the Troubleshooting guide.
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