CSPC Upload Issues

[dfinibg6]

Hi Community,

Our CSPC is failing when trying to upload the inventory to SNTC portal. Below the upload report:

Phase Name	Phase Status	Message
INITIALIZING	SUCCESSFUL
SELECTING_DEVICES	SUCCESSFUL	93 devices selected
SEGMENTING	SUCCESSFUL
EXPORTING	SUCCESSFUL	transport-inventory-1562213032196.zip
UPLOADING (CSP0009041622)	FAILED	Transaction id is empty on TG upload..
CLEANING_UP	SUCCESSFUL	CSP0009041622: Transaction id is empty on TG upload..

Date and Time are correct.

Thanks,

[Jarrett Pomeroy]

Hi There,
Can you please see if the sed commands in this post/details here will help solve your issue?
https://community.cisco.com/t5/smart-net-total-care-portal-and/upload-processing-stopped-after-upgrade-to-2-8-1/m-p/3815676/highlight/true#M10397
Thank you,
Jarrett

[dfinibg6]

Hi Jarret,

We ran the commands and try the upload again but still fails.

[Jarrett Pomeroy]

Hi There,
Would you be able to send a screenshot of the new upload attempt and/or error message?
Thank you,
Jarrett

[dfinibg6]

Hi Jarrett,

Upload report attached.

Thank you!

[jofrumki · Accepted solution]

From the CSPC GUI, can you please tell us what setting you have for Settings-->Application Settings-->Export Settings-->Upload Via. If it is set to Transport Gateway please change it to Connectivity and attempt the upload once more, providing us the same output from the logs afterwards.
Thank you

[dfinibg6]

That worked!.. Thank you.

[jofrumki]

Great to hear, please let us know if you have any other questions.