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After upgrade version 2.7 to 126.96.36.199 the CSPC It's having errors when uploading to SNTC, The error message says "internal server error".
Doing some research, we try applying solutions other users had made when the same error occurred to them, in which they did: reinstall platform with the latest version, downloading the certificate again, generating new certificate, and at last in any of those attempts we don't have satisfactory results.
Please we will appreciate any help. Thanks
I am having this issue too. I already sent you a private message with the info.
Any assistance would be appreciated.
My name is Luis Alberto Sánchez and I'm part of the team SPC Internacional.
We are waiting for your help,
Please private message me the company name as seen in the SNTC Portal as well as the CSP ID of the collector/inventory. This can be done by hovering over my username and selecting Send Message.
I already sent you a private message with the info however I don't have your answer.
I appreciate your help.
We are experiencing similar issues. I have sent you an IM with details. Can you please take a look?
I have responded back via PM with further steps. However, please open new thread for tracking purposes.
The steps the Cisco rep posted here fixed this for us:
Thank you Jackie, Unfortunately there is sort of a new developed problem, there is the error " Internal Server Error" is not a new error log, but it is not the descriptive error log, Many symptoms and variables can cause the upload to fail, the more descriptive log like error 403, 500, 503 and so on, likely still shows on the log file. so even though you used my steps if you did not knew what was the specific error message and work. you got "lucky" we are working with developers to give priority to the descriptive error log so that we may have the hint of what is the problem upfront.