Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
We had a storage interruption over the weekend and the appliance is asking for the root password to do a file system check before it will boot. Is it possible to get the root password so I can do this check and get the VM to boot up properly?
Unfortunately, if these accounts have not been created then you may not be able to execute the file system check directly through the CLI. You may, however, choose to utilize the standard procedure for accessing CentOS' Single User mode to complete the restoration. Typically, this involves mounting the CentOS ISO as a boot disk and utilizing the rescue feature.
If you did not run that command at install, how can you run it in the future?
In my case, I have CSPC installed a VM - pretty sure I used the OVA. Apparently didn't run that command during install, or forgot the passwords, so am unable to SSH into the server. The VM console does not auto drop you into admin tool using the password.
I followed your advice about using boot disk. I used the CentOS 6 LiveDVD. Then I was able to mount the local disk following these instructions:
With the passwd commands complete that should suffice; I would still recommend that your credentials for 'collectorlogin' and 'root' are functional (Note: You cannot SSH directly to the root account and must specify collectorlogin first, then switch user to 'root').
If these commands are not executed before a file system failure or an adminshell crash, then the only method available to initialize or reset the accounts is through recovery mode.
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...