Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
Pulling a custom inventory report for a customer and it's showing 2 collection dates, one in June and then the latest one. I have the report preferences set to only show latest, not comprehensive. I do not believe I've even see this before with any other customers. It's not duplicating devices, so it really does seem to be showing what has been added since June.
Believe I found my own answer from a previously asked one last year. Didn't come up upon initial search. The customer has 2 collectors, both with the same "inventory" name. One of them hasn't uploaded since June of 2017, so I guess the report is just showing both dates and only those items that don't match the original upload show with the latest date.
We register a new collector from "services.cisco.com" and got the "Service Certificate File". "photo 1 & 2"Upload the "Service Certificate File" succeededAnd the CSPC initial installed and discovered some devices.But we can't upl...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...