Customer admin CCOI associated to wrong division of company

[JSM92]

I have a customer who logged into SNTC portal for first time today and there was no inventory showing.  I saw that the customer name was their inter***  and not the co*** that the collector is set up under.  Is this something that can be fixed on Cisco's end?  

[Supriya Patel · Accepted solution]

Hi ,

Please private message me and share customer CCOID, correct customer company name and collector id that he should be associated with. I will check further and update you.

Thanks,

Supriya

[Supriya Patel]

Hi,

Thanks for private message on requested information. I have provided solution to your request. Please update me if you have any question.

Thanks,

Supriya