Hi,
Under the "Admin" menu, my CCO login account is listed as one of the CustomerAdmins. (Which is odd because I thought I couldn't be a customer admin if I'm not an employee of the end customer-But lets leave that aside for now).
The options of delete/manage are greyed out for me and don't exist when i select a user.
According to the Cisco document (below) I should be able to Create/Delete/Modify users.
Cisco Smart Net Total Care Portal Administration and Management
Customer Administrator
The customer administrator must be an employee of the entitled company with which they are registered. A customer administrator can complete these actions:
- View the reports
- Create and maintain portal privileges for other users and administrators that are registered with the company
- Register collectors
- Complete file imports
- Manage alerts
- Manage service coverage
- Grant or restrict user access to create segments
- Grant or restrict access to certain types of information and management capabilities for other users in your company
- Grant rights to register users from a partner company to CBR administrators
- Grant Letter of Authorization (LoA) access to your Cisco Reseller
