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Smartnet
Beginner

Customer Cannot Access Portal & Cannot Grant Themselves Access from CSAM.

Hi, I have a customer that cannot grant any access privilege from CSAM despite having access to CSAM. As a result, they have no access to their own portal. I've screenshots of the issue as well as information from the customer. Please assist. Thank you. pep

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Jarrett Pomeroy
Cisco Employee

Can you please PM me details about the Customer Name and CCO ID and which roles you are trying to assign to the user? Our team will help take a look.
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