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Smartnet
Beginner

Customer Getting the Smartcare Portal Instead of Total Care.

Hi, I have a customer that has signed up for the Total Care Portal but is getting the Smartcare portal instead. There is no way to back out of it, nor is there a way to access the Total Care Portal. Please assist in removing the Smartcare Portal and such so they may have access to Total Care, thank you. n f ib

1 ACCEPTED SOLUTION

Accepted Solutions
Suchita Shewale
Cisco Employee

Hi There,

 

Can you private message me the userid of customer for further review?

 

Regards

Suchita

View solution in original post

1 REPLY 1
Suchita Shewale
Cisco Employee

Hi There,

 

Can you private message me the userid of customer for further review?

 

Regards

Suchita

View solution in original post

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