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Customer Issue with Smart Net Total Care Portal Access.

pabloarturo
Beginner
Beginner

Hi,

Please your help,

 

I try to configure the access to the SNTC Portal for a customer

 

Always than I try to access it redirects me to the Register Page.

The customer say that they try do the register in 3 occasions and always have the same problem.

I try again and the response was an e-mail saying that the request must be approved by the Company Administrator

 

I´m checking in the Cisco Services Access Management portal with the administrator credentials and I can´t assign a role to the user.

I check the “Service Catalogue" Menu_ Other -> Enable cisco service Programs for your company

 

The list of Subscribed services is empty, It don´t have associated the Cisco Smart Net Total Care Service.

“Your Company is not currently registered for any available business services”

 

I do the request to associate. But I don’t have any response util now.

 

Please your help to check why this customer don’t have access to the Portal

CCO: redesdmidmq

 

Regards,

Pablo Proaño

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

You can remove the Customer User role as the Customer Admin role proceeds this in privilege. I had to manually sync the account because it usually takes up to 24 hours.

Please have them attempt once more. 

View solution in original post

7 REPLIES 7

jofrumki
Cisco Employee
Cisco Employee

The CCO ID redesdmidmq does not exist in our records. Please verify the information and provide your response.

Thank you

 

Thanks @jofrumki for your help the CCO is:

redesdmimdmq   (redesdmi@quito.gob.ec)

 

Hello,

Thank you for the update, I have enabled the SNTC service for this company and assigned the CCO ID as a Customer Admin for the SNTC portal. Apologies that this process was difficult for you, please provide an update that the user has access now.

Regards