Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I have a customer that's currently having issues accessing the SNTC Portal!
They've already gotten administrator rights, they've got their account associated - every time they try to sign-in, they get kicked back to the registration page. If they try to register, it says they already possess a portal. They've tried on multiple browsers as well.
Currently at a loss in regards to how to help them access it, any assistance would be greatly appreciated - I've gotten credentials and CCOID and all that, but also can gather more info if necessary.
We register a new collector from "services.cisco.com" and got the "Service Certificate File". "photo 1 & 2"Upload the "Service Certificate File" succeededAnd the CSPC initial installed and discovered some devices.But we can't upl...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...