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Customer support for SNTC portal issues.

Mahesh Narasegowda
Cisco Employee
Cisco Employee

Hi Team, 

 

What is the process for the customers to raise a support case when they are having an issue with the SNTC portal itself ? , what are the details needed to raise the case.

 

.

2 REPLIES 2

adias
Cisco Employee
Cisco Employee

 

First things first,  You should ask these question on the Cisco Internal SNTC forum and not on the external community one.  In any case The END Customer POC must have a SMART ASSIST contract on their CCO profile

 

SMART NET TOTAL CARE is a service and for TAC support the contract that must be associate is not associated with a PARTS contract like SNT.   If the they have service and the collector was registired ( added certificate to software for registration would specify the service) then below are the type of contract that the END-CUSTOMER  must have

 

SNTC Customers

Customers with only core SNTC (PARTS contracts) contract are not entitled for TAC Collector (CSPC) or SNTC Portal Support. There is Community support available.

To get TAC support for SNTC Collect and Portal customer needs to have Smart Assist( SERVICE CONTRACT). This is included in bellow mentioned contracts:

  • TS Advantage Bronze/Silver/Gold and Platinum (TSAB, TSAS, TSAG, TSAP)
  • AMSP, AMSS, AMST, FTSS, SPADV, PNSAS
  • CSAS or NLS1

 

Mahesh Narasegowda
Cisco Employee
Cisco Employee

Thank you.

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