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I have a customer with the following issue below. They are trying to change the Collector appliance's IP Address via the command line. Would someone provide guidance as to what or how to resolve this particular occurrence or how to best troubleshoot?
||| Could you provide some assistance with changing the IP address of the Collector appliance. I’m logged in as admin, and trying to use this command, “conf ip -v4 eth0 <IP Address> <Subnet> <IP Address>, but it says, eth0 does not exists. When I try with eth1, I get a different error message. |||
Re: Customer Trying to Change Collector IP Address.
Hey Balaji, That's the exact document the customer is using and unfortunately as I stated above, they're getting the eth0 does not exist error message. When they try to do a different eth port, such as eth1, they get a general error message. The issue here isn't that they don't know how to do it - it's that for some reason it isn't taking the command from within that document they are already using.
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ...
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...