DA With No Access to SNTC Portal.

[Lmarquez]

Hey everyone, I have a DA that has access to the CSAM tool, has been verified to be given access to the Portal, but cannot sign into the portal. I have screenshots where they cannot even assign themselves as a CustomerAdministrator and other various bits of information that keep looping them back into the Registration page at services.cisco.com. Have tried to clear cache, different web browsers (Edge, Chrome, Firefox, Explorer) and are hitting a wall.

Any assistance would be greatly appreciated.

[Ye Liang]

Hello,

Please provide the information to me in a private message and I can take a look.

Thanks,

Ye

[Ye Liang · Accepted solution]

Hello,

There was an issue with the customer's CCO ID during initial registration. It has been resolved and the DA should now be able to assign people to their SNTC Portal.

Please have the customer check and confirm.

Thanks,

Ye

[Lmarquez]

Thank you very much!
I can confirm things are now working with the customer.