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Beginner

Delegated Admin - denied access to CSAM Portal due to permissions

I have a dicussion opened with Jarret Pomeroy from Cisco, where originally ask for add my user´s company (partner company) as CBR ADMIN for customer beacuse originally Delegated Admin could not. 

 

Jarret is not responding, so I am asking help here.

 

Due to Cisco confusion, they removed Delegated Admin user and added as CBR Admin as result Delegated Admin has access denied to CSAM PORTAL.

 

I would like to ask your help in order to fix this.

 

Thanks.

 

Luciano.

 

 

2 REPLIES 2
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Cisco Employee

Hi,

 

Let me assist you on this one.

Could you please update me in private message on below information?

 

DA CCOID that was removed:

Customer company name:

 

CBR user CCOID that you want to add to customer company:

Partner company name:

 

Contract between customer and partner:


Thanks,
Supriya

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HI,

 

I have updated you via private message. Please do update me if you have any question.

Please reach out to account team for related update.

 

Thanks,
Supriya

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