cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

135
Views
0
Helpful
1
Replies
Highlighted
Beginner

Delegated Admin Error

My company used SNTC back in 2017 and this is the first time that I have tried to log back in since the end of our 1 year trial.  When I logged into the site asked if I wanted to be the delegated admin, I bypassed and just went to the site and was able to see my old data.   

I later logged back in and when I tried to accept the Delegated Admin it came up with an error and said I should try again later.

 

FYI in my services portal I have two "services" "SmartNet Total Care" and "SmartNet Total Care 3x".  I can access "SmartNet Total Care", however if I try to access "SmartNet Total Care 3x" I get an error stating the portal is unavailable.

 

Who do I contact to take a look at our Total care portal and get it working?

1 REPLY 1
Highlighted
Cisco Employee

Re: Delegated Admin Error

Hello,
You can try to use the one labeled as "SmartNet Total Care" which is the newest version of the SNTC Portal. I see you have recent uploads to the portal now. Can you let us know if you are running into any more issues?
Thank you,
Jarrett
CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links