Delegated Administrator that does not have the Admin section within the Portal

[DeannaDavenport]

We have a Customer that is the DA but when he logs in to the portal he does not have the admin section.

[tfitch]

All users will see the Admin Dashboard in the portal. However only the Customer Admin will see the extra functionality such as Segmentation when they log in to the portal. Alternatively the customer may have mistakenly deleted the Dashboard from the Left Navigation Pane, this would be hard to do as the system warms you prior to deleting. To recreate this dashboard the Customer Admin click on the + sign by the Dashboard heading in the LNP.

Regards, Tim

[DeannaDavenport]

Tim,

Please see attached image.  This particular user is the DA and does not have the admin dashboard.

[DeannaDavenport]

I attached the wrong image this morning.  Please see this image.  It looks like he does not have any of the "canned" dashboards.

[tfitch]

Hello Deanna,

That certainly looks strange. We will need the CCO User ID and the Company name in SNTC portal to follow this up.

Please can you send the details to the alias : sntc-support-community@cisco.com and someone will pick that up for you.

Regards, Tim

[npicard]

Hi Deanna,

The issue stems from the fact that there is no inventory in place yet. When a customer initially logs in, the full menu does not render until the first inventory is in place. The expectation is that the user will go to Library>Administration and register their collector or process a file import. Once the first inventory completes processing, the full menu renders.

Thanks,

Nathalie