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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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fran_murillo
Beginner

Delete SNTC portal entity

Hi Team

 

We need your help to delete a Entity from SNTC Portal, the cosumer have acces to a Portal but all the process was with other partner and other Delegate Administrator, so now they want to create all new with a different contract number, partner and Delegate Administrator.So can you help us with the step by step to delete the old acces to the SNTC Portal or well if somo cisco engineer can delete it.

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Suchita Shewale
Cisco Employee

Hello There,

 

The customer can remove their current company association from here, or the current DA can remove their access through CSAM tool.   

Once that's done, they may follow Self Registration Process to get their new account on-boarded into SNTC.

For registration prerequisites and the steps, follow the on-boarding guide here.

 

Regards,

Suchita

View solution in original post

1 REPLY 1
Suchita Shewale
Cisco Employee

Hello There,

 

The customer can remove their current company association from here, or the current DA can remove their access through CSAM tool.   

Once that's done, they may follow Self Registration Process to get their new account on-boarded into SNTC.

For registration prerequisites and the steps, follow the on-boarding guide here.

 

Regards,

Suchita

View solution in original post

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