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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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michel.renfer
Beginner

Devices not removed from smart services portal

Hi All

We move a lot of equipements from managed to unmanaged state on the collector appliance. Upload is done and marked as successful om the portal. Unfortunately we still see those devices on the STNC smart services portal. 

Why are they still visible (since they are not anymore inside the upload) and how could we force the portal to only use the last "installed base" out of our CSCP upload?

kind regards,
Michel Renfer

2 REPLIES 2
Sherly Santhosh
Cisco Employee

Hi Michel,

The query is clarified on the discussion thread:

https://supportforums.cisco.com/discussion/12629921/sntc-inventory-management#comment-10851341

Regards,

Sherly

Lyndon Siu
Cisco Employee

Hi Michel,

With the SNTC 3.3 release, we have introduced the ability for a user to indicate if they want their reports to be based on devices from the "latest" uploads from their collector(s) or based on all devices from prior uploads.

Based on your question, I believe you'll want to select the "Latest" setting.

Please see Applications Settings/Report Preference to set your desired option.

Bobby

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