Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
Discovery using subnet scanning not working correctly after upgrade to v2.8
I have upgraded y collector to v2.8.01 and when I run discovery scans using subnets, it runs through some of the IP's and then the logs stop. The scan job is still running but nothing new is in the logs so it looks like the job is stuck. How can I fix this as that is how we have done our scans to make sure we can include any devices we aren't sure that are on the network?
Here is the output of the log and it is stuck at this for a couple of hours now.
"Starting Ip Address Scan based discovery.."
"Device Discovered with protocol snmpv2c:10.22.0.8"
"10.22.0.8 is managed."
"Device Discovered with protocol snmpv2c:10.22.0.10"
"10.22.0.10 is managed."
"Device Discovered with protocol snmpv2c:10.22.0.11"
"10.22.0.11 is managed."
"Device Discovered with protocol snmpv2c:10.22.0.101"
"10.22.0.101 is managed."
"Device Discovered with protocol snmpv2c:10.22.0.251"
"10.22.0.251 is managed."
"Device Discovered with protocol snmpv2c:10.22.0.252"
"10.22.0.252 is managed."
"Device Discovered with protocol snmpv2c:10.22.0.253"
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to firstname.lastname@example.org with:
details of the error, i.e., url(s) being accessed
your CCO ID