cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

341
Views
0
Helpful
4
Replies
Beginner

Don't have another collector in my portal

My collector´s portal does not add another collector I already have the contracts assigned and the client registered me as CBR Admin. But I can´t see it.

 

Thanks 

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Don't have another collector in my portal

Thank you for the screenshot.

When you log-into SNTC Portal, you need to change your customer selection from Global Filter. This will allow you to view all accounts that you have access to.

To do this, you may click the pencil icon next to customer name on the left navigation pane.

 

Regards,

Suchita

View solution in original post

4 REPLIES 4
Cisco Employee

Re: Don't have another collector in my portal

Hello There,

 

Do you mean you are unable to view your Customer's account on SNTC Portal? Can you retry accessing the portal and if the issue persists, share the screenshot with us to understand the issue better?

 

Regards,

Suchita

Highlighted
Beginner

Re: Don't have another collector in my portal

Hello Suchita

 

Yes, I logout to my account and refresh the page, login again the issue persist. 

Thanks 

 

Regards 

 

 

Cisco Employee

Re: Don't have another collector in my portal

Thank you for the screenshot.

When you log-into SNTC Portal, you need to change your customer selection from Global Filter. This will allow you to view all accounts that you have access to.

To do this, you may click the pencil icon next to customer name on the left navigation pane.

 

Regards,

Suchita

View solution in original post

Beginner

Re: Don't have another collector in my portal

I clicked to the pencil and the new customer are here. Maybe need wait at least 36 hours from your configuration. The issue was resolved.

Thanks

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links