07-24-2017 10:11 AM
Hi,
I have a Collector detecting correctly two DS-C9148-K9-SUP, but it doesn't know who is the DS-C9148S-K9-SUP.
Thanks in advance for your help.
Regards,
Miguel
Solved! Go to Solution.
07-24-2017 01:29 PM
The DS-C9148S support was added in RP3.24. The basic data (such as SN) should still be collected and sent in the upload to the SNTC portal. But if you want to see results on the CSPC UI, you'd need to upgrade the collector. The UI on the collector isn't meant to be the final report of the inventory, though.
07-24-2017 10:27 AM
What do you mean that it is detected correctly but it doesn't know who it is? The Sup in these switches is not a FRU product.
07-24-2017 10:55 AM
Hi Chris,
Because of the differences between the two devices, the ones that are shown on the Portal, and the two that are not shown on the Portal.
As you can see on the image, for the Collector was able to collect the SN from both DS-C9148-K9-SUP, but not for the DS-C9148S-K9-SUP. Both switches have the same SNMP configuration.
Sys Object Id Device Family Product Model Serial Number
.1.3.6.1.4.1.9.12.3.1.3.841 Routers DS-C9148-16P-K9 ---------74
.1.3.6.1.4.1.9.12.3.1.3.841 Routers DS-C9148-16P-K9 ---------93
.1.3.6.1.4.1.9.12.3.1.3.1491 StorageNetworking cevChassisDSC9148SK9 <blank>
.1.3.6.1.4.1.9.12.3.1.3.1491 StorageNetworking cevChassisDSC9148SK9 <blank>
Regards
Miguel
07-24-2017 11:09 AM
Sorry. I missed you had an image in the original post. Where is that image taken from? CSPC report? What version of CSPC and Rule Package are you running? Just because the SN isn't seen in a CSPC screen doesn't mean it wasn't collected and won't be available in SNTC portal.
07-24-2017 12:36 PM
Hi Chris,
That image is from the Collector - Reports - Managed Devices. Version 2.5.
cspc_cp_2.5.2
RP3.22_SNTC1x
DSIRT_1.1
cspc_cp_2.5.2.1
Regards,
Miguel
07-24-2017 01:29 PM
The DS-C9148S support was added in RP3.24. The basic data (such as SN) should still be collected and sent in the upload to the SNTC portal. But if you want to see results on the CSPC UI, you'd need to upgrade the collector. The UI on the collector isn't meant to be the final report of the inventory, though.
07-24-2017 01:52 PM
Thanks Chris,
The latest collector version is 2.7 right?
I also have two WS-C4500X-32 in vss config. This switch appears as one on the Collector. Which I believe is fine. But does not appear on the Portal (Under Iventory - All Equipment)
How can I know why this device appear correctly on the Collector, but does not appear on the Portal?
Regards,
Miguel
07-24-2017 02:45 PM
Correct, latest collector is 2.7. One note, in 2.7 the CSPC UI will always show empty serial number. For the cat4K question, can you send me a private message with the company name and device name so I can look closer?
07-24-2017 04:30 PM
Thanks Chris,
Already sent you the info.
Regards,
Miguel
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