07-17-2018 11:50 AM - edited 03-12-2019 07:53 AM
Hi,
I need to fix an issue where the entire database is duplicate, attached an example with only a serial number.
Can someone help me, please?
07-17-2018 12:39 PM
Hello There!
I am investigating the issue and will get back with the update at the earliest.
Regards
07-27-2018 10:06 AM
Hello There,
Apologies for the delay in response.
It appears you are seeing duplicates as the customer account was enabled for Smart Care and you have Smart Care roles associated with it. The dual account-roles situation (SNTC and Smart Care) in this case seems to be causing issue with your Portal view and you are seeing duplicates.
Bug CSCvk54453 has been opened to help address the issue.
Regards,
Suchita
08-14-2018 12:40 PM
Hello,
Any update about this bug?
The issue still happen.
Waiting for your help.
Tks
08-27-2018 08:40 AM
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