cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

283
Views
0
Helpful
1
Replies
Highlighted
Beginner

Duplicate devices

I see duplicate devices in Inventory/Custom Inventory and Alerts/Last Day of Support. But I dont see these duplicates in Inventory/All Equipment.

 

If I select in Custom Inventory only chassis and lan switches, portal says:

Custom Inventory 2660 devices / 2911 rows

 

There is 251 duplicates switches with same serial number.

 

 

 

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Duplicate devices

Dear Marko,

 

This is a known issue in new SNTC portal due to which duplicates are reported on Custom Inventory report. The issue is being addressed through bug CSCvh25001

 

You can track this on the Bug Search Tool : https://bst.cloudapps.cisco.com/bugsearch/

 

Regards,

Suchita

View solution in original post

1 REPLY 1
Cisco Employee

Re: Duplicate devices

Dear Marko,

 

This is a known issue in new SNTC portal due to which duplicates are reported on Custom Inventory report. The issue is being addressed through bug CSCvh25001

 

You can track this on the Bug Search Tool : https://bst.cloudapps.cisco.com/bugsearch/

 

Regards,

Suchita

View solution in original post

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links