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We're having a problem in one of our customers portal, the devices appear duplicated in the inventory list, also, on the "upload processing" tab all uploads appears duplicated, follows attached an example.
Is there any workaround for this ?
Thanks in advance,
What do you mean devices appear duplicated in the inventory list, can you elaborate? If possible a screenshot displaying the issue would be useful. However, my initial check would be to see what the viewing preferences are set at. This is found in "Application Settings" on the left dashboard and under "Report Preferences". Select latest for this and see if the issue remains.
In terms of the uploads appearing to be duplicated, do you have both collections and uploads scheduled for regular processing?
I see, can you go back into the portal and go to "Custom Inventory" under the Inventory tab? Click on the vertical 3 dots on the far right of this page and activate the columns for "Equipment Type" and "Appliance ID"? For equipment type, select chassis and then can you send me a screenshot of the duplicate devices on the portal to see what components they are.
You have confirmed on the portal that the issue remains? Can you follow the below steps and send the requested screen shots.
"Settings" -> "Manage Data Collection Profiles" -> Select the used profile and click over to Profile Details, take a screenshot of the scheduling and export options section.
"Settings-> "Manage Upload Profiles -> Select the profile and take a screenshot of scheduling options.
This shouldn't be necessary, as I see your collection profile has the automatic export option set. Can you confirm you are only looking at the one inventory from this CSPC? On the SNTC Portal, click on the pencil symbol on top of the left dashboard. Confirm only the inventory/segment "Pinheiro Neto" is selected. Does the duplicate device issue persist?
For this customer we have 2 Inventorys, because of an old installation.
But only one is selected and still I get duplicated entries for all the devices, uploads and reports, everything in this customer portal is duplicated.
I've attached a screenshot of the Inventory window.
Thanks and best regards
I found out that this problem is only happening in one account, all the other portal users can see the data without duplicity.
Is there any way we can delete the portal for this user and re-create it ? I only found an option to remove the role, but not the portal itself.
Thanks and best regards,
I do not believe you can delete/change the portal for only one viewer. Can you provide the CCO ID of the user who sees the duplicates?