Showing results for 
Search instead for 
Did you mean: 

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Cisco Employee

Duplicated Devices

Good afternoon,


I have a customer that appears we have several hundred duplicated devices after deploying collector.  


The customer believes the new collection is not displaying the serial numbers because the serial number already exists from a previous collection. Is there a way for them to delete inventory records collected from old collection or flush out the duplicates?  

It also appears that their discovery did not prefer the loop back address on their Cisco routers. The customer checked the enable loop back box in the discovery options, but it is still preferring to use a different IP. 


Their final observation is that there is a discrepancy with the number of devices actually discovered for certain products.  For example. They have 57 x 4221 Routers, but collector only discovered and collected 22. The customer also attempted discovering the loop back IP of every router, but their CSCP would indicate that the device has already been discovered.


Any assistance and help is greatly appreciated! 

Everyone's tags (1)
CreatePlease to create content
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links