Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I have a customer that appears we have several hundred duplicated devices after deploying collector.
The customer believes the new collection is not displaying the serial numbers because the serial number already exists from a previous collection. Is there a way for them to delete inventory records collected from old collection or flush out the duplicates?
It also appears that their discovery did not prefer the loop back address on their Cisco routers. The customer checked the enable loop back box in the discovery options, but it is still preferring to use a different IP.
Their final observation is that there is a discrepancy with the number of devices actually discovered for certain products. For example. They have 57 x 4221 Routers, but collector only discovered and collected 22. The customer also attempted discovering the loop back IP of every router, but their CSCP would indicate that the device has already been discovered.
We register a new collector from "services.cisco.com" and got the "Service Certificate File". "photo 1 & 2"Upload the "Service Certificate File" succeededAnd the CSPC initial installed and discovered some devices.But we can't upl...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...