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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Portal and Service APIs Announcement

Upcoming Maintenance Windows:

Friday, September 21, 2018 – duration 6-8 hours, portal maintenance

Friday, September 28, 2018 – duration 1-2 hours, mandatory IT systems maintenance

Portal and Service APIs access will be unavailable beginning at 18:00 Pacific and for the duration of the above systems maintenance windows.

Uploads will be queued starting on Fridays at 16:00 Pacific, and will execute after each maintenance has completed.

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Enter to the Smart Net Total Care Portal

Hi,

We have registered a valid smartnet and serial number in the Smart Net process with our licencias@arabela.com account, after this we received a email with the following content:

 

Dear Licencias Arabela,

Thank you for your request to become a Delegated Administrator. Please click the following link to confirm your email and proceed with registration.


https://logcso.cloudapps.cisco.com/logcso/verifyIdentity?uId=89e7f6d4-191a-4ec9-85e3-51cf953f0d77

Sincerely,
Cisco Smart Net Total Care Team

We have proceeded with the registration 2 days ago but we still can not enter the portal. It seems that it tries to enter but later a message appears that I show in the image that I have attached.

 

Please help us.

 

Regards.

2 REPLIES
Cisco Employee

Re: Enter to the Smart Net Total Care Portal

Hello,

Please excuse the inconvenience. We are actively working to resolve this issue and will update you here when access will be available.

Cheers,
Cheri

Cisco Employee

Re: Enter to the Smart Net Total Care Portal

Hello,

Portal access for newly registered users has been fixed. Please re-try logging in and let us know if you need anything further.

Cheers,
Cheri

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