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Entitlement file generation failed. Please try again. If issue persists, find help in the community

lcohen9871
Level 1
Level 1

‎10-12-2017 08:19 AM - edited ‎03-12-2019 07:31 AM

I'm trying to generate a CSP-C entitlement in the smart services portal so I can add my first collector.

I'm getting the following error message:

"Entitlement file generation failed. Please try again. If the issue persists, find help in the community."
 
Thanks
 
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0 Helpful
4 Replies 4

CC Cisco
Cisco Employee
Cisco Employee

‎10-12-2017 10:32 AM

Hello,

We're investigating this issue with the backend team.
As soon as we obtain an update we will communicate via an update to this thread.

Cesar
0 Helpful

lcohen9871
Level 1
Level 1
In response to CC Cisco

‎10-12-2017 11:28 AM

Thanks for the quick response.

Thanks again
0 Helpful

CC Cisco
Cisco Employee
Cisco Employee
In response to lcohen9871

‎10-13-2017 12:09 PM

Hello,

The backend team is still looking into the issue. We'll update you when we have further updates.

Cesar
0 Helpful

CC Cisco
Cisco Employee
Cisco Employee

‎10-16-2017 09:42 AM

This issue is being tracked via the following bug ID: CSCvg37139

Regards,
Cesar
0 Helpful
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