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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

Entitlement file generation failed. Please try again. If issue persists, find help in the community

I'm trying to generate a CSP-C entitlement in the smart services portal so I can add my first collector.

I'm getting the following error message:

4 REPLIES 4
Cisco Employee

Re: Entitlement file generation failed. Please try again. If issue persists, find help in the community

Hello,

We're investigating this issue with the backend team.
As soon as we obtain an update we will communicate via an update to this thread.

Cesar
Beginner

Re: Entitlement file generation failed. Please try again. If issue persists, find help in the community

Thanks for the quick response.

Thanks again
Cisco Employee

Re: Entitlement file generation failed. Please try again. If issue persists, find help in the community

Hello,

The backend team is still looking into the issue. We'll update you when we have further updates.

Cesar
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Cisco Employee

Re: Entitlement file generation failed. Please try again. If issue persists, find help in the community

This issue is being tracked via the following bug ID: CSCvg37139

Regards,
Cesar
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