Entitlement file generation failed. Please try again. If the issue persists, find help in the community.

[ataboadalda]

Hi Team,

I am trying to generated the entiltlement file but the following error shows up:

Entitlement file generation failed. Please try again. If the issue persists, find help in the community.

Any clue?

Best regards,

Alexandre

[keivbrow]

Hello Alexandre,

Can you please share CCO ID and customer details?

You may send these details via private message.

[keivbrow]

Thank-you for providing requested info.  I will need to follow up with our Portal Support Team about the Entitlement Download issue on Monday morning.

I will follow up with you on Monday.

The following videos are very through about deploying collector, collecting data and managing CSPC collectors.

Cisco SMARTnet Total Care Collector Deployment

https://youtu.be/LGrTeAO_r0Y

Collecting Inventory for Cisco Smart Net Total Care Portal

https://youtu.be/-Veqze--ymk

Using Cisco Smart Net Total Care Portal

https://youtu.be/YFyhCLOYKhM

Please let me know if you have any additional or specific questions.

Thank-you

[GabrielBlasco00892]

Hi Keivbrow I have the same problem in CSPC and I´ve created a thread in community but I have no answer, could you please help me?

thanks!

Gabriel

[keivbrow]

  GabrielBlasco00892

Can you please share CCO ID and customer details: Name, CR Party ID, Address? (any info available)

You may send these details via private message.

[GabrielBlasco00892]

Hi Keivbrow I cant send a private message. Getting this :

"You have reached the limit for number of private messages that you can send for now. Please try again later."

Let me share you the information requested below:

Can you please share CCO ID  and customer details: Name, CR Party ID, Address? (any info available)

CCO ID GABRIELBLASCO 00892

Name: Gabriel Blasco

CR Party ID:

Address: Av de Mayo 760, Buenos aires, argentina.

[keivbrow]

 I have re-synced this Account. Please try to generate the entitlement file again:

[GabrielBlasco00892]

Hi Keivbrow, thanks for your reply, it still doesn´t work… Could you please check?

Entitlement file generation failed. Please try again. If the issue persists, find help in the community.

[keivbrow]

SNTC portal team and I are updating your access to SNTC and CSAM.  I will let you know once they are completed and you can attempt to create and download the Entitlement.  Thank-you for your patience

[keivbrow]

We have made the necessary updates to your CCOID and correlating SNTC Customer portal.  Please attempt to generate New Entitlement File.  Let me know if you have any issues.

Thanks