Entitlement file generation failed

[Stephen.Jones]

I am attempting to register the first collector to our portal but I am receiving the following error message, not sure what else can be done on my end to resolve this.

Entitlement file generation failed. Please try again. If the issue persists, find help in the community.

[CC Cisco]

Hi there,

Please provide the company name on which you were trying to register the collector.
In addition, share the user details of the person performing this task.

[Stephen.Jones]

I sent the requested details in a private message to you.

[CC Cisco]

Thanks,

Going over the details, it seems there is an internal error that is preventing your registration from completing.
We’re reviewing and will update you with any progress.