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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

Entitlement file generation failed

Hello,

 

I am having issues registering a new collector to the SNTC portal. I get this error message.

 

"Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

 

My CSP-C version is 2.7.4

 

Thanks!

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1 ACCEPTED SOLUTION

Accepted Solutions
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Cisco Employee

Re: Entitlement file generation failed

Hi there I did identify and corrected a potential issue with this account.
Please attempt the registration again and let me know if the issue still persists.

Regards,

View solution in original post

5 REPLIES 5
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Cisco Employee

Re: Entitlement file generation failed

This looks like it might be an internal error.

Please share the name of your account as well as the username to review.
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Beginner

Re: Entitlement file generation failed

Account name is DIE*** and username for review is tas***

 

*** Text has been masked to preserve data privacy.  Please provide personally identifiable information via private message, and only at the request of our experts. Thank you!

Highlighted
Cisco Employee

Re: Entitlement file generation failed

Hi there I did identify and corrected a potential issue with this account.
Please attempt the registration again and let me know if the issue still persists.

Regards,

View solution in original post

Highlighted
Beginner

Re: Entitlement file generation failed

That fixed the issue! Thanks for you quick response.

Highlighted

Re: Entitlement file generation failed

Hi,

 

I'm getting the same error. Anyone knows how to fix this problem?

"Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

Would you help me please?

 

Tks!

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