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Alexandre11
Beginner

Error cisco collector Failed to download Registration file from Cisco Beckend

Error cisco collector show me the message: Failed to download Registration file from Cisco Beckend

 

I put the cisco collector error file attached.

10 REPLIES 10
jofrumki
Cisco Employee

Hello,

At this time the trial certificate feature is not operational and we are investigating the issue. However, under normal circumstances this requires an active CCO account and your profile is currently listed as inactive. In anticipation of the issue being resolved please update your account to an active state.

Thank you 

I tried with two different CCO id, but none are working.

can you let me know when it's ok from cisco?

and still having a problem?
because I can't finish the installation.

The issue has not been resolved from the Cisco side, this feature is not operational at this time.

Can you let me know when it's ok ?

yes, an announcement will be made

Ok thanks.

I was told there is a bug open for this issue that you can track. I've recently made it customer visible so if you cannot see it please check back within 48 hours.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs70380

I understand that there is a bug but

and when will it be resolved?

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