Error when trying to register in SNTC Portal

[mnkojima]

Hello

When trying to register in SNTC portal I receive the error:

Oops! Something went wrong...
We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience.

[kaptanej]

Hi , 

I hope you are doing good,

I am in charge of this post, I will assist you with further troubleshooting on this issue.

Please share the below details in a personal message to proceed further:

Company name:

party id:

contract number:

serial number:

CCO and email id of the user:

Thanks & Regards, 

Kapil Taneja 

[kaptanej]

Hi , 

As we looked into the issue , we have successfully registered the user on the portal by following steps : 

• Manual Onboarding is done for the customer.
• First we have assigned the customer as DA for the company .
• We have also enabled the Services for the company.
• The customer has given the CA role to access the SNTC Portal for the company .
• And we have run the BDB Scripts accordingly for the manual push .
• The customer is manually pushed into the SNTC Portal.
• The customer is visible as the Customer Administrator of the SNTC Portal.

Please let us know if you need any further assistance on the issue  . 

Thanks & Regards,

Kapil Taneja