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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

Error while Applying Trial License.Not able to connect to Cisco backend.Please try after sometime.

I'm trying to install a Trial of CSPC with my CCO but it gives me this error when I set up "Register the collector without registering with any service (trial)" and my acount, so I can not move forward. please your support to resolve that.

6 REPLIES 6
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Cisco Employee

Hello,

Can you confirm what version the collector is on and if a proxy is configured?

Thanks,

Taylor
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We do not have a proxy for this service, the computer has its DNS properly configured and it has internet access.

Build name: Collection Platform Software 2.7.4
Version: sp-30.0.4-4-0-0-lnx64

 

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Hello,
Do you have any progress on this problem?
I would like to know if you need any additional information to help us set up the trial.
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Hello,

When the collector tries to apply for a trial license, it will try to connect to concsoweb-prd.cisco.com (72.163.7.113). Can you confirm the collector has connectivity to concsoweb-prd.cisco.com?

Thanks,

Taylor
Highlighted

Hello

I have an answer from the indicated ip


admin# ping 72.163.7.113
PING 72.163.7.113 (72.163.7.113) 56(84) bytes of data.
64 bytes from 72.163.7.113: icmp_seq=1 ttl=234 time=102 ms
64 bytes from 72.163.7.113: icmp_seq=2 ttl=234 time=95.0 ms
64 bytes from 72.163.7.113: icmp_seq=3 ttl=234 time=89.3 ms
64 bytes from 72.163.7.113: icmp_seq=4 ttl=234 time=97.4 ms
64 bytes from 72.163.7.113: icmp_seq=5 ttl=234 time=95.4 ms

--- 72.163.7.113 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4101ms
rtt min/avg/max/mdev = 89.351/95.866/102.044/4.118 ms
admin#

 

and by name

 

PING concsoweb-prd.cisco.com (72.163.7.113) 56(84) bytes of data.
64 bytes from concsoweb-prd.cisco.com (72.163.7.113): icmp_seq=1 ttl=234 time=89.9 ms
64 bytes from concsoweb-prd.cisco.com (72.163.7.113): icmp_seq=2 ttl=234 time=89.3 ms
64 bytes from concsoweb-prd.cisco.com (72.163.7.113): icmp_seq=3 ttl=234 time=109 ms
64 bytes from concsoweb-prd.cisco.com (72.163.7.113): icmp_seq=4 ttl=234 time=89.9 ms
64 bytes from concsoweb-prd.cisco.com (72.163.7.113): icmp_seq=5 ttl=234 time=89.2 ms

--- concsoweb-prd.cisco.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4094ms
rtt min/avg/max/mdev = 89.218/93.683/109.960/8.144 ms

 

When I am setting up a trial, should I be registered in the STNC portal with a valid contract?

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Hi,

A valid contract is not required to register the collector in eval mode since the collector cannot upload with an eval certificate. Can you restart the collector and run a packet capture on the traffic leaving the collector when you try the eval cert again?

Thanks,

Taylor


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