Expired collectorlogin account

[TOM STEINHAGEN]

I am getting the message "Your account has expired; please contact your system administrator" when attempting to log in CLI on either console or SSH with the collectorlogin username.  Need assistance in recovery.

[agkher]

Hi Tom,

My name is Agrim Kher and I will be handling your request.

Please let me know if you are able to login as admin. If yes, please type pwdreset collectorlogin 90

Please let me know if the above steps worked for you.

Thanks,

Agrim

[TOM STEINHAGEN]

I get the same "Your account has expired; please contact your system administrator" error attempting to log in as admin from SSH.

[agkher · Accepted solution]

Hi Tom,

Please try to access the VM console and login there as root.

Use the same command pwdreset collectorlogin 90.

Please let me know if this works for you.

Thanks,

Agrim

[TOM STEINHAGEN]

I was able to reset all my passwords.  Sequence:

Log in as root from console, reset the root password at login

As root on console, su admin, reset the admin password as prompted

SSH as admin, used pwdreset collectorlogin 90

Thanks for the assistance.

[agkher]

Hi Tom,

Thanks for the update.

Please let me know if you need anything else

Thanks,

Agrim