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Failed to generate a new CSP-C entitlement

We are not able to generate a new CSP-C entitlement. The error we are getting is : "Entitlement file generation failed. Please try again. If the issue persists, find help in the community".

Could someone please help us?

Screenshot_1.pngSNTC Onboarding

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Cisco Employee

Re: Failed to generate a new CSP-C entitlement

Hello,

 

It appears that this may be because of the special characters in your company name. "DROGARIA ARAÚJO SA"

 

Let me look into this and see if there is a way to change the Ú to a U as a workaround.

View solution in original post

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Cisco Employee

Re: Failed to generate a new CSP-C entitlement

Hi Drogaria,

I associated you to to a new party ID that doesn't have the special characters in it. Please try generating the CSPC entitlement again and let me know if it works for you. Thank you!

View solution in original post

6 REPLIES 6
Highlighted
Cisco Employee

Re: Failed to generate a new CSP-C entitlement

Hello,

 

It appears that this may be because of the special characters in your company name. "DROGARIA ARAÚJO SA"

 

Let me look into this and see if there is a way to change the Ú to a U as a workaround.

View solution in original post

Highlighted
Cisco Employee

Re: Failed to generate a new CSP-C entitlement

Hi Drogaria,

I associated you to to a new party ID that doesn't have the special characters in it. Please try generating the CSPC entitlement again and let me know if it works for you. Thank you!

View solution in original post

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Beginner

Re: Failed to generate a new CSP-C entitlement

I want to know if change of name resolve this issue because I have the same.
Thak you
Highlighted

Re: Failed to generate a new CSP-C entitlement

Yes! It works.
Highlighted

Re: Failed to generate a new CSP-C entitlement

Tks @hadennis!!! Problem solved. 



 

Highlighted

Re: Failed to generate a new CSP-C entitlement

Hello, I have the same problem, I cannot generate a new csp-c entitlement, help me please

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