01-11-2019 03:05 PM
In our CSPC collector our Firepower device is being listed as a Router with IOS XR as the OS. I think I read somewhere that this is a bug that may be corrected with an update in the future.
The main issue is that while it is able to have the data collected, the device will not upload into our smartnet portal to see whether or not we have support on it.
Can someone please assist?
01-11-2019 03:47 PM
This is due to bug CSCvi59968. There was a collection work-around for this done in CSPC 2.8. What version of CSPC are you running? Can you explain what you mean that it will not upload to the smartnet portal? If you have it managed in CSPC and you have done a successful inventory collection and then done an upload, what is making you believe it is not uploading into the portal?
01-11-2019 03:53 PM - edited 01-11-2019 04:03 PM
I am currently on version 2.8 although it seems to be stuck at apply-in-progress.
The device is collected and is listed in the managed devices. When I log onto our smartnet portal, I cannot locate the device by hostname or ip address.
Wanted to see if the device was covered under a smartnet contract, but the device doesn't seem to exist despite being collected.
01-11-2019 04:12 PM
01-14-2019 09:08 AM
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