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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Lmarquez
Beginner
Beginner
‎09-26-2019 05:31 AM
‎09-26-2019 05:31 AM

Former DA Left Company. Customer Needs Access.

Hey everyone, 

I have a customer that has had their DA leave and no longer has access to the SNTC Portal as a result. 

Any assistance would be appreciated - thank you!

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1 ACCEPTED SOLUTION

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jofrumki
Cisco Employee
Cisco Employee
In response to jofrumki
‎09-26-2019 06:37 AM
‎09-26-2019 06:37 AM

Hello,
The former DA has been removed and the new DA nominated, they now must accept the Terms and Conditions to gain access the CSAM and from there they can create new roles for accessing the SNTC portal.
Let me know if you have any remaining questions.
Thank you

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2 REPLIES 2
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jofrumki
Cisco Employee
Cisco Employee
‎09-26-2019 06:18 AM
‎09-26-2019 06:18 AM

Hello,

Can you provide the CCO IDs of the former DA as well as the new DA, along with the name of the Customer in a private message please?

Thank you

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Highlighted
jofrumki
Cisco Employee
Cisco Employee
In response to jofrumki
‎09-26-2019 06:37 AM
‎09-26-2019 06:37 AM

Hello,
The former DA has been removed and the new DA nominated, they now must accept the Terms and Conditions to gain access the CSAM and from there they can create new roles for accessing the SNTC portal.
Let me know if you have any remaining questions.
Thank you

View solution in original post

Reply
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