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Beginner

Former DA Left Company. Need to Reassign DA.

Hello,

Former DA has left the company and a new DA needs to be assigned.

Any assistance would be greatly appreciated! Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi,

 

As mentioned in private message, please confirm SNTC portal company name.

 

As well, I checked that new DA profile is at guest level, could you please request user to add smart assist contract to his profile so I can proceed with request.


Thanks,

SUpriya

View solution in original post

3 REPLIES 3
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Cisco Employee

Hi,

 

Please share company name; and old and new DA ccoid via private message

 

Thanks,

Supriya

Highlighted

Hi,

 

As mentioned in private message, please confirm SNTC portal company name.

 

As well, I checked that new DA profile is at guest level, could you please request user to add smart assist contract to his profile so I can proceed with request.


Thanks,

SUpriya

View solution in original post

Highlighted

Hi,

 

Former DA is removed and new DA is assigned. Please request user to check CSAM access and let me now if any question.

It is recommend to have 2nd DA of account as well. So request new DA to assign 2nd DA with CSAM access.


Thanks,

Supriya

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